Engagement Hub Billing
Credits and usage track the cost of outreach on your account. The Billing page in Aventora Admin shows your balance, recent usage, and purchase history so finance and operations can plan campaigns.
Audience: Account owners and admins using the Admin UI. If you integrate billing on behalf of clients, see the Engagement Hub Billing API.
Where to find billing
Open Aventora Admin → Billing (or User Settings → Billing, depending on your layout).
Typical account owners see:
- Available credits (or usage allowance, depending on your plan)
- Usage history — outreach and related activity over time
- Purchase history — when credits or packages were added
Delegates and limited-access users usually cannot change billing; only the account owner or your Aventora contact can adjust plans and top-ups.
What uses your balance
Usage depends on how your account is configured. In general, balance is consumed by:
- Outbound phone, SMS, and WhatsApp — calls and messages started from Engagement Hub
- Outbound email — each send through Hub
- Inbound phone — when your plan bills inbound engagements
- Domain Assistant (chatbot) — bot responses on your site, when billed through Hub
Inbound email pull is not charged.
Before large bulk campaigns, check your balance on the dashboard or Billing page so outreach is not interrupted mid-run.
When balance runs out
If your account has no remaining credits or allowance:
- New outbound engagements may be blocked until balance is restored
- API integrations receive an insufficient balance response and should not retry without topping up
Restore balance through your billing contact (Aventora or your platform partner). After a top-up, outreach can resume immediately.
Plans at a glance
Your organization is on one of these arrangements (set by Aventora or your partner):
| Arrangement | What you experience |
|---|---|
| Trial / demo | Usage may be free or capped; contact Aventora for limits |
| Pay-as-you-go | Balance decreases as you use outreach; add credits when needed |
| Subscription | A monthly or annual allowance resets each period; optional top-ups if you exceed the cap |
Exact rates and limits are configured on your account. Ask your administrator or Aventora contact if you need a usage estimate before a campaign.
Getting help
- Balance or plan changes — contact your Aventora account manager or platform partner
- Usage questions — use the usage views on the Billing page and pair them with Analysis for campaign outcomes
- API integrations — partners should use the Engagement Hub Billing API; end users do not need API access for billing